jetvuzz Privacy Policy

When you interact with the jetvuzz Platform — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal data. This section describes each category in full so you understand precisely what information jetvuzz holds about you.

1.1 Registration & Identity Data

When you create a jetvuzz account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify you meet the minimum age requirement of 18 years).
• Residential address in Bangladesh (city, district, and postal code at a minimum).
• Valid mobile phone number registered in Bangladesh.
• Valid email address.
• Username and encrypted password (passwords are stored as one-way hashed values — jetvuzz staff cannot view your password in plain text).

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may request and retain copies of the following documents:

• Bangladesh National Identity Card (NID) — front and back.
• Valid passport (photo page).
• Bangladesh driving licence.
• Recent utility bill or bank statement (no older than 3 months) as proof of address.
• Screenshot or statement from your bKash, Nagad, Rocket, or Upay account as evidence of the payment method used for deposits.

KYC documents are stored securely and accessed only by authorised compliance personnel. They are never shared with third parties for marketing purposes.

1.3 Financial & Transaction Data

We record all financial transactions carried out on your jetvuzz account, including:

• Deposit amounts, dates, times, and the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer).
• Withdrawal requests, amounts, processing dates, and destination payment account details.
• Bonus credits, wagering activity, and the outcome of any bonus wagering requirements.
• Running account balance history.

We do not store full payment card numbers. Where card payments are processed, card data is handled by our PCI-DSS compliant payment processor and is not retained on jetvuzz servers.

1.4 Gaming & Betting Activity Data

We record full details of your activity on the Platform, including all bets placed, games played, sports markets wagered on, bet amounts, game outcomes, and session durations. This data is used to operate the Platform fairly, resolve any disputes, monitor for problem gambling indicators, and improve the games and features we offer.

1.5 Technical & Device Data

We automatically collect certain technical data when you access the Platform, including:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, and browser version.
• Session start and end times, pages visited, and features used.
• Referring URL (the website or search engine that directed you to jetvuzz).

This technical data is used for platform security, fraud prevention, performance optimisation, and aggregate analytics. It is not used to build individual marketing profiles for sale to third parties.

1.6 Communications Data

When you contact jetvuzz customer support — whether via live chat, email, or WhatsApp — we retain a record of the communication, including the content of messages exchanged, the date and time of contact, and the resolution outcome. These records are kept to maintain service quality, resolve ongoing disputes, and for staff training purposes.

jetvuzz uses your personal data for clearly defined purposes only. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The following table summarises our principal data uses and the lawful basis that applies to each:

2.1 Marketing Communications

jetvuzz may send you promotional emails, SMS messages, or WhatsApp notifications about new games, bonuses, BPL cricket betting markets, and seasonal promotions (such as Eid offers or Pohela Boishakh specials) where you have provided your consent to receive such communications. You may withdraw consent at any time by clicking the unsubscribe link in any marketing email, by adjusting your notification preferences in your account settings, or by contacting support at [email protected]. Withdrawal of marketing consent does not affect any other aspect of your account or your ability to use the Platform.

2.2 Automated Decision-Making

jetvuzz uses automated systems to detect fraud, unusual betting patterns, and potential problem gambling indicators. Where an automated flag is raised on your account, a trained member of our compliance or responsible gaming team will review the flag manually before any account restriction is applied. We do not make final, binding decisions that significantly affect you based solely on automated processing without human review.

jetvuzz does not sell your personal data to any third party. However, in order to deliver our services effectively and comply with applicable law, we do share certain categories of data with the following categories of trusted third parties:

3.1 Payment Processing Partners

To process your deposits and withdrawals, jetvuzz shares the minimum necessary financial and identity data with our approved payment partners, which include mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as authorised banking partners including BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank Bangladesh, and Sonali Bank. These partners process your payment data under their own privacy policies and are contractually required to protect your information to a standard equivalent to that described in this Policy.

3.2 Identity Verification Services

jetvuzz may use third-party identity verification providers to assist with KYC checks and age verification. These providers receive only the data necessary to perform the specific verification task and are not permitted to use your data for any other purpose.

3.3 Game Software Providers

Games available on the jetvuzz Platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data to ensure fair game delivery and resolve technical disputes. They do not receive your full personal profile.

3.4 Legal and Regulatory Authorities

jetvuzz will disclose personal data to government authorities, law enforcement agencies, or regulatory bodies in Bangladesh where required to do so by law, court order, or other legal process. We will disclose only the specific data requested and will notify you of such a disclosure where permitted by law to do so.

3.5 Business Transfers

In the event that jetvuzz undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the way your data is handled as a result.

jetvuzz uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to analyse how players interact with our games and features. This section explains the types of cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to store certain preferences or session information. Cookies do not contain your name, payment details, or password — they contain only a unique identifier linked to your session or account.

4.2 Types of Cookies Used by jetvuzz

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your language and region settings, and enable core features such as the game lobby and account dashboard. These cookies cannot be disabled without impairing your use of the Platform.
• Performance & Analytics Cookies: These cookies collect anonymised data about how players use the Platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data helps jetvuzz improve the Platform experience for all players.
• Functionality Cookies: These cookies remember your preferences — such as your preferred game category or display settings — so that you do not need to reconfigure them every time you log in.
• Marketing Cookies: These cookies track your activity on jetvuzz to enable us to show you relevant promotional content. They are only placed with your consent. If you decline marketing cookies, you will still receive promotions but they will not be tailored to your betting preferences.

4.3 Managing Your Cookie Preferences

You may manage or withdraw your consent to non-essential cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that blocking strictly necessary cookies will prevent you from logging into your jetvuzz account. For full instructions on managing cookies in your specific browser, refer to your browser's help documentation.

jetvuzz takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, or disclosure.

5.1 Technical Safeguards

• 256-Bit SSL/TLS Encryption: All data in transit between your browser or mobile device and jetvuzz servers is encrypted using industry-standard TLS 1.3 protocol.
• Password Hashing: Account passwords are stored using a one-way cryptographic hashing algorithm (bcrypt). No jetvuzz employee can read your password in plain text under any circumstances.
• Firewalls and Intrusion Detection: jetvuzz servers are protected by enterprise-grade firewalls and 24/7 intrusion detection systems that monitor for suspicious access patterns in real time.
• Access Controls: Internal access to player data is restricted on a strict need-to-know basis. Staff members can only access the specific categories of data required to perform their role.

5.2 Organisational Safeguards

• All jetvuzz staff who handle personal data undergo mandatory data protection training as part of their onboarding and annually thereafter.
• jetvuzz conducts regular internal security audits and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Data processing agreements are in place with every third-party provider that handles player data on behalf of jetvuzz.

5.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, jetvuzz will notify affected individuals without undue delay and will take immediate steps to contain the breach, assess its impact, and prevent recurrence. Notifications will be sent to the email address registered on the affected account.

jetvuzz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the principal categories of data we hold:

Once the applicable retention period has elapsed and there is no other lawful basis for continued retention, jetvuzz will securely delete or anonymise the relevant data. Anonymised data — from which it is no longer possible to identify any individual — may be retained indefinitely for aggregate statistical analysis.

As a jetvuzz player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our privacy support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid request.

7.1 Right of Access

You have the right to request a copy of all personal data jetvuzz holds about you. We will provide this information in a clear, structured format. We may request proof of your identity before processing an access request to ensure we do not inadvertently disclose your data to a third party.

7.2 Right to Rectification

If any personal data jetvuzz holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update many of your account details directly through your account settings panel. For changes to core identity data (such as your legal name or date of birth), please contact support with supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing was based, or where you object to processing and there are no overriding legitimate grounds. Requests are assessed individually — data subject to mandatory legal retention periods (such as AML records) cannot be deleted early but will be isolated and restricted from operational use.

7.4 Right to Restrict Processing

You may request that jetvuzz restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, where processing is unlawful but you prefer restriction over erasure, or where jetvuzz no longer needs the data but you require it for the establishment, exercise, or defence of legal claims.

7.5 Right to Data Portability

Where data processing is based on your consent or on a contractual basis, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider if you wish.

7.6 Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Once you exercise this right, jetvuzz will cease sending you marketing communications immediately. You can also unsubscribe from any marketing email using the unsubscribe link at the bottom of that email.

7.7 How to Submit a Privacy Rights Request

Send your request to [email protected] with the subject line "Privacy Rights Request". Include your registered account username or email address so we can locate your records. We will acknowledge your request within 3 business days and provide a substantive response within 30 days. In complex cases, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

jetvuzz reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify registered players by email to the address on file and by displaying a prominent notice on the Platform for a minimum of 30 days before the revised Policy takes effect.

The effective date displayed at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically so that you remain informed about how jetvuzz protects your personal data. Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

If you disagree with any change to this Policy, you may close your jetvuzz account at any time by contacting our support team at [email protected]. Upon account closure, your data will be handled in accordance with the retention schedule set out in Section 6 of this Policy.